Your story matters.
The Neat-HER Study
Contribute to science by sharing your medical journey
Join the Neat-HER Study
About the Neat-HER Study
PicnicHealth and Puma are teaming up to create the Neat-HER study. This study aims to better understand the health and outcomes of people who are taking NERLYNX® (neratinib).

You can join this study if you are receiving NERLYNX® (neratinib) on or after February 1, 2019.

We can't do it without you. If you join the Neat-HER study, PicnicHealth will collect your medical records for you (yours to keep), remove all your personally identifying information, and contribute your data to help advance research.
Can I join?
You can join the study if you are a U.S. resident receiving NERLYNX® (neratinib) on or after February 1, 2019, for the treatment of HER2+ early or adjuvant breast cancer. You must be 18 years or older. You cannot join if you are currently participating in a clinical trial.
What do I need to do?
If you join this study, you will share your medical records with researchers at Puma to better understand your disease and treatment. You do not need to collect your own medical records. PicnicHealth will do that for you.
How will I benefit?
There's no direct medical benefit. However, PicnicHealth will collect and manage your medical records for free. You get to view all your records in one place. Learn more about PicnicHealth below. Any findings of this study will be shared with you. You will receive a summary of this study when it's completed.
What are my privacy rights?
Your personally identified data will not be shared with Puma. For example your name and contact info will not be shared. Bank-level security is used to keep your medical records secure and encrypted. Your information won't be shared with anyone else without your explicit permission.
Join the Neat-HER Study
About PicnicHealth
If you join the study, you will create a free PicnicHealth account. PicnicHealth collects your medical records for you and allows you to easily view your medical records from anywhere. You get a free year-long subscription.
View
View doctor’s notes, medications, labs, and imaging
Share
Share your records with family and doctors
Update
Let us know when you’ve seen the doctor for faster updates
See a Sample Account
Joining is Easy:
We do the legwork
1
Get Informed
Review the study Informed Consent Form. You will sign this later if you choose to join the study. Email any questions to Neat-HER@picnichealth.com
2
Create a PicnicHealth account
You’ll be asked to provide some basic information, review and sign the consent form, and list your doctors.
3
We'll handle the rest
PicnicHealth will get your medical records and let you know when your timeline is ready.
Privacy and Security
At PicnicHealth, we’re patients too, so we know how important it is that your private data stays private. Here’s our promise:

HIPAA security rule compliant

We follow the highest standards set by law.

End-to-end encryption

We use the highest cryptographic standards available.

Your data, under your control

We’ll never share your personal information without your explicit permission.

We’re here for you

If in doubt, ask. We’re here to make sure you fully understand our practices.

Email: Neat-HER@picnichealth.com

FAQs
The Basics
about
What is PicnicHealth?
PicnicHealth is a service specialized in helping patient collect and manage their medical records.

How is PicnicHealth related to UnitedHealthcare?
UnitedHealthcare is partnering with PicnicHealth as part of a Family Engagement Center initiative. Your child will receive PicnicHealth's services for free, which includes getting a PicnicHealth timeline with all of your child’s medical records in one place.  

What does PicnicHealth do? 
PicnicHealth collects your child’s medical records on your behalf and helps you manage them in a PicnicHealth timeline. When you see the doctor again, we’ll update your PicnicHealth timeline with the new records. You can access your medical records from anywhere and even share them with your child’s doctors with a few clicks.

Can I see what a PicnicHealth account looks like?
Yes. You can view this sample timeline.  

Will PicnicHealth cost me anything?
You’ll receive PicnicHealth’s service free of charge in partnership with UnitedHealthcare during the first year pilot program. One year after you start using PicnicHealth, your child’s PicnicHealth timeline will continue to be available, but no new records will be added. If UnitedHealthcare and PicnicHealth do not continue their partnership, you will have the option of subscribing directly.

How can I use my PicnicHealth timeline?
The PicnicHealth timeline provides a single source of information for you, your child’s doctors, and your UnitedHealthcare Family Advisors and Clinicians. It is a tool to help you coordinate care and navigate the diagnostic journey and can be shared with a few clicks. When you share your child’s medical records, the recipient will receive a secure link and get instant access to your child’s medical history.
What does PicnicHealth do?

PicnicHealth works directly with people like you to help collect and manage your medical records. That means going out and collecting all of your medical records from your different doctors. PicnicHealth will then transform your records into a timeline that makes it easy for you to read and understand your records. When you see your doctor again, PicnicHealth will update your timeline with new records. You can access your PicnicHealth timeline from anywhere and even share it with your doctors with a few clicks.

what-to-expect
What is PicnicHealth?
PicnicHealth is a service specialized in helping patient collect and manage their medical records.

How is PicnicHealth related to UnitedHealthcare?
UnitedHealthcare is partnering with PicnicHealth as part of a Family Engagement Center initiative. Your child will receive PicnicHealth's services for free, which includes getting a PicnicHealth timeline with all of your child’s medical records in one place.  

What does PicnicHealth do? 
PicnicHealth collects your child’s medical records on your behalf and helps you manage them in a PicnicHealth timeline. When you see the doctor again, we’ll update your PicnicHealth timeline with the new records. You can access your medical records from anywhere and even share them with your child’s doctors with a few clicks.

Can I see what a PicnicHealth account looks like?
Yes. You can view this sample timeline.  

Will PicnicHealth cost me anything?
You’ll receive PicnicHealth’s service free of charge in partnership with UnitedHealthcare during the first year pilot program. One year after you start using PicnicHealth, your child’s PicnicHealth timeline will continue to be available, but no new records will be added. If UnitedHealthcare and PicnicHealth do not continue their partnership, you will have the option of subscribing directly.

How can I use my PicnicHealth timeline?
The PicnicHealth timeline provides a single source of information for you, your child’s doctors, and your UnitedHealthcare Family Advisors and Clinicians. It is a tool to help you coordinate care and navigate the diagnostic journey and can be shared with a few clicks. When you share your child’s medical records, the recipient will receive a secure link and get instant access to your child’s medical history.
How long will it take to get my medical records?

It takes about 3 to 4 weeks to retrieve most of your historical medical records. After that, it can take another couple of months for us to track down the oldest and trickiest records to access.  The timing depends on how quickly your doctors respond to PicnicHealth's requests for your records. For new visits, you can get your records faster by clicking the "Request Records" button at the top of your account.

basics
What is PicnicHealth?
PicnicHealth is a service specialized in helping patient collect and manage their medical records.

How is PicnicHealth related to UnitedHealthcare?
UnitedHealthcare is partnering with PicnicHealth as part of a Family Engagement Center initiative. Your child will receive PicnicHealth's services for free, which includes getting a PicnicHealth timeline with all of your child’s medical records in one place.  

What does PicnicHealth do? 
PicnicHealth collects your child’s medical records on your behalf and helps you manage them in a PicnicHealth timeline. When you see the doctor again, we’ll update your PicnicHealth timeline with the new records. You can access your medical records from anywhere and even share them with your child’s doctors with a few clicks.

Can I see what a PicnicHealth account looks like?
Yes. You can view this sample timeline.  

Will PicnicHealth cost me anything?
You’ll receive PicnicHealth’s service free of charge in partnership with UnitedHealthcare during the first year pilot program. One year after you start using PicnicHealth, your child’s PicnicHealth timeline will continue to be available, but no new records will be added. If UnitedHealthcare and PicnicHealth do not continue their partnership, you will have the option of subscribing directly.

How can I use my PicnicHealth timeline?
The PicnicHealth timeline provides a single source of information for you, your child’s doctors, and your UnitedHealthcare Family Advisors and Clinicians. It is a tool to help you coordinate care and navigate the diagnostic journey and can be shared with a few clicks. When you share your child’s medical records, the recipient will receive a secure link and get instant access to your child’s medical history.
How are PicnicHealth and Puma connected?

Puma and PicnicHealth are separate companies that are partnering for this study.  Puma is a biotech company that does scientific research to develop new treatments for a range of medical conditions and PicnicHealth is a digital health company that helps patients collect and manage their medical records.

data-and-privacy
What is PicnicHealth?
PicnicHealth is a service specialized in helping patient collect and manage their medical records.

How is PicnicHealth related to UnitedHealthcare?
UnitedHealthcare is partnering with PicnicHealth as part of a Family Engagement Center initiative. Your child will receive PicnicHealth's services for free, which includes getting a PicnicHealth timeline with all of your child’s medical records in one place.  

What does PicnicHealth do? 
PicnicHealth collects your child’s medical records on your behalf and helps you manage them in a PicnicHealth timeline. When you see the doctor again, we’ll update your PicnicHealth timeline with the new records. You can access your medical records from anywhere and even share them with your child’s doctors with a few clicks.

Can I see what a PicnicHealth account looks like?
Yes. You can view this sample timeline.  

Will PicnicHealth cost me anything?
You’ll receive PicnicHealth’s service free of charge in partnership with UnitedHealthcare during the first year pilot program. One year after you start using PicnicHealth, your child’s PicnicHealth timeline will continue to be available, but no new records will be added. If UnitedHealthcare and PicnicHealth do not continue their partnership, you will have the option of subscribing directly.

How can I use my PicnicHealth timeline?
The PicnicHealth timeline provides a single source of information for you, your child’s doctors, and your UnitedHealthcare Family Advisors and Clinicians. It is a tool to help you coordinate care and navigate the diagnostic journey and can be shared with a few clicks. When you share your child’s medical records, the recipient will receive a secure link and get instant access to your child’s medical history.
Who will be able to see my medical records?

By signing up for this study, you're agreeing to share your medical records with Puma researchers, but they will only receive records without any personally identifying information. Outside of that, no one will be able to see your medical records unless you choose to share them by clicking "Send Records" at the top of your PicnicHealth account.

basics
What is PicnicHealth?
PicnicHealth is a service specialized in helping patient collect and manage their medical records.

How is PicnicHealth related to UnitedHealthcare?
UnitedHealthcare is partnering with PicnicHealth as part of a Family Engagement Center initiative. Your child will receive PicnicHealth's services for free, which includes getting a PicnicHealth timeline with all of your child’s medical records in one place.  

What does PicnicHealth do? 
PicnicHealth collects your child’s medical records on your behalf and helps you manage them in a PicnicHealth timeline. When you see the doctor again, we’ll update your PicnicHealth timeline with the new records. You can access your medical records from anywhere and even share them with your child’s doctors with a few clicks.

Can I see what a PicnicHealth account looks like?
Yes. You can view this sample timeline.  

Will PicnicHealth cost me anything?
You’ll receive PicnicHealth’s service free of charge in partnership with UnitedHealthcare during the first year pilot program. One year after you start using PicnicHealth, your child’s PicnicHealth timeline will continue to be available, but no new records will be added. If UnitedHealthcare and PicnicHealth do not continue their partnership, you will have the option of subscribing directly.

How can I use my PicnicHealth timeline?
The PicnicHealth timeline provides a single source of information for you, your child’s doctors, and your UnitedHealthcare Family Advisors and Clinicians. It is a tool to help you coordinate care and navigate the diagnostic journey and can be shared with a few clicks. When you share your child’s medical records, the recipient will receive a secure link and get instant access to your child’s medical history.
Who is eligible to participate?

You can join the study if you are a U.S. resident receiving NERLYNX® (neratinib) on or after February 1, 2019, for the treatment of HER2+ early or adjuvant breast cancer. You must be 18 years or older. You cannot join if you are currently participating in a clinical trial.

data-and-privacy
What is PicnicHealth?
PicnicHealth is a service specialized in helping patient collect and manage their medical records.

How is PicnicHealth related to UnitedHealthcare?
UnitedHealthcare is partnering with PicnicHealth as part of a Family Engagement Center initiative. Your child will receive PicnicHealth's services for free, which includes getting a PicnicHealth timeline with all of your child’s medical records in one place.  

What does PicnicHealth do? 
PicnicHealth collects your child’s medical records on your behalf and helps you manage them in a PicnicHealth timeline. When you see the doctor again, we’ll update your PicnicHealth timeline with the new records. You can access your medical records from anywhere and even share them with your child’s doctors with a few clicks.

Can I see what a PicnicHealth account looks like?
Yes. You can view this sample timeline.  

Will PicnicHealth cost me anything?
You’ll receive PicnicHealth’s service free of charge in partnership with UnitedHealthcare during the first year pilot program. One year after you start using PicnicHealth, your child’s PicnicHealth timeline will continue to be available, but no new records will be added. If UnitedHealthcare and PicnicHealth do not continue their partnership, you will have the option of subscribing directly.

How can I use my PicnicHealth timeline?
The PicnicHealth timeline provides a single source of information for you, your child’s doctors, and your UnitedHealthcare Family Advisors and Clinicians. It is a tool to help you coordinate care and navigate the diagnostic journey and can be shared with a few clicks. When you share your child’s medical records, the recipient will receive a secure link and get instant access to your child’s medical history.
Can Puma contact me directly?

Puma will never receive your name or any of your contact information.

basics
What is PicnicHealth?
PicnicHealth is a service specialized in helping patient collect and manage their medical records.

How is PicnicHealth related to UnitedHealthcare?
UnitedHealthcare is partnering with PicnicHealth as part of a Family Engagement Center initiative. Your child will receive PicnicHealth's services for free, which includes getting a PicnicHealth timeline with all of your child’s medical records in one place.  

What does PicnicHealth do? 
PicnicHealth collects your child’s medical records on your behalf and helps you manage them in a PicnicHealth timeline. When you see the doctor again, we’ll update your PicnicHealth timeline with the new records. You can access your medical records from anywhere and even share them with your child’s doctors with a few clicks.

Can I see what a PicnicHealth account looks like?
Yes. You can view this sample timeline.  

Will PicnicHealth cost me anything?
You’ll receive PicnicHealth’s service free of charge in partnership with UnitedHealthcare during the first year pilot program. One year after you start using PicnicHealth, your child’s PicnicHealth timeline will continue to be available, but no new records will be added. If UnitedHealthcare and PicnicHealth do not continue their partnership, you will have the option of subscribing directly.

How can I use my PicnicHealth timeline?
The PicnicHealth timeline provides a single source of information for you, your child’s doctors, and your UnitedHealthcare Family Advisors and Clinicians. It is a tool to help you coordinate care and navigate the diagnostic journey and can be shared with a few clicks. When you share your child’s medical records, the recipient will receive a secure link and get instant access to your child’s medical history.
Can medical records really help with research?

Medical records track what’s actually happening when doctors see patients, so they can be very helpful for understanding how care is delivered. They also contain information about your symptoms, your health status, and your treatments. Putting all of this information together for a group of people will allow researchers to see patterns that no one doctor can see on his or her own.

what-to-expect
What is PicnicHealth?
PicnicHealth is a service specialized in helping patient collect and manage their medical records.

How is PicnicHealth related to UnitedHealthcare?
UnitedHealthcare is partnering with PicnicHealth as part of a Family Engagement Center initiative. Your child will receive PicnicHealth's services for free, which includes getting a PicnicHealth timeline with all of your child’s medical records in one place.  

What does PicnicHealth do? 
PicnicHealth collects your child’s medical records on your behalf and helps you manage them in a PicnicHealth timeline. When you see the doctor again, we’ll update your PicnicHealth timeline with the new records. You can access your medical records from anywhere and even share them with your child’s doctors with a few clicks.

Can I see what a PicnicHealth account looks like?
Yes. You can view this sample timeline.  

Will PicnicHealth cost me anything?
You’ll receive PicnicHealth’s service free of charge in partnership with UnitedHealthcare during the first year pilot program. One year after you start using PicnicHealth, your child’s PicnicHealth timeline will continue to be available, but no new records will be added. If UnitedHealthcare and PicnicHealth do not continue their partnership, you will have the option of subscribing directly.

How can I use my PicnicHealth timeline?
The PicnicHealth timeline provides a single source of information for you, your child’s doctors, and your UnitedHealthcare Family Advisors and Clinicians. It is a tool to help you coordinate care and navigate the diagnostic journey and can be shared with a few clicks. When you share your child’s medical records, the recipient will receive a secure link and get instant access to your child’s medical history.
How far back will you collect historical records?

For this research study, we will collect records going back as far as possible. In most states, doctors are required to keep records for at least 7 years, but many will keep them for much longer. So how far back we can go really depends on the record keeping practices of your doctors.  

about
What is PicnicHealth?
PicnicHealth is a service specialized in helping patient collect and manage their medical records.

How is PicnicHealth related to UnitedHealthcare?
UnitedHealthcare is partnering with PicnicHealth as part of a Family Engagement Center initiative. Your child will receive PicnicHealth's services for free, which includes getting a PicnicHealth timeline with all of your child’s medical records in one place.  

What does PicnicHealth do? 
PicnicHealth collects your child’s medical records on your behalf and helps you manage them in a PicnicHealth timeline. When you see the doctor again, we’ll update your PicnicHealth timeline with the new records. You can access your medical records from anywhere and even share them with your child’s doctors with a few clicks.

Can I see what a PicnicHealth account looks like?
Yes. You can view this sample timeline.  

Will PicnicHealth cost me anything?
You’ll receive PicnicHealth’s service free of charge in partnership with UnitedHealthcare during the first year pilot program. One year after you start using PicnicHealth, your child’s PicnicHealth timeline will continue to be available, but no new records will be added. If UnitedHealthcare and PicnicHealth do not continue their partnership, you will have the option of subscribing directly.

How can I use my PicnicHealth timeline?
The PicnicHealth timeline provides a single source of information for you, your child’s doctors, and your UnitedHealthcare Family Advisors and Clinicians. It is a tool to help you coordinate care and navigate the diagnostic journey and can be shared with a few clicks. When you share your child’s medical records, the recipient will receive a secure link and get instant access to your child’s medical history.
Can I see what my records will look like in my PicnicHealth account?

Yes. You can view this sample account.

about
What is PicnicHealth?
PicnicHealth is a service specialized in helping patient collect and manage their medical records.

How is PicnicHealth related to UnitedHealthcare?
UnitedHealthcare is partnering with PicnicHealth as part of a Family Engagement Center initiative. Your child will receive PicnicHealth's services for free, which includes getting a PicnicHealth timeline with all of your child’s medical records in one place.  

What does PicnicHealth do? 
PicnicHealth collects your child’s medical records on your behalf and helps you manage them in a PicnicHealth timeline. When you see the doctor again, we’ll update your PicnicHealth timeline with the new records. You can access your medical records from anywhere and even share them with your child’s doctors with a few clicks.

Can I see what a PicnicHealth account looks like?
Yes. You can view this sample timeline.  

Will PicnicHealth cost me anything?
You’ll receive PicnicHealth’s service free of charge in partnership with UnitedHealthcare during the first year pilot program. One year after you start using PicnicHealth, your child’s PicnicHealth timeline will continue to be available, but no new records will be added. If UnitedHealthcare and PicnicHealth do not continue their partnership, you will have the option of subscribing directly.

How can I use my PicnicHealth timeline?
The PicnicHealth timeline provides a single source of information for you, your child’s doctors, and your UnitedHealthcare Family Advisors and Clinicians. It is a tool to help you coordinate care and navigate the diagnostic journey and can be shared with a few clicks. When you share your child’s medical records, the recipient will receive a secure link and get instant access to your child’s medical history.
What if I can’t remember the names of all my doctors?

You can just enter as many doctors as you remember. The hospital or clinic name is usually enough and the PicnicHealth team will follow up with you if there’s any confusion. If PicnicHealth finds doctors mentioned in your records who you did not include on your doctor list, you will get an email asking for your permission to request records from that new doctor.  

basics
What is PicnicHealth?
PicnicHealth is a service specialized in helping patient collect and manage their medical records.

How is PicnicHealth related to UnitedHealthcare?
UnitedHealthcare is partnering with PicnicHealth as part of a Family Engagement Center initiative. Your child will receive PicnicHealth's services for free, which includes getting a PicnicHealth timeline with all of your child’s medical records in one place.  

What does PicnicHealth do? 
PicnicHealth collects your child’s medical records on your behalf and helps you manage them in a PicnicHealth timeline. When you see the doctor again, we’ll update your PicnicHealth timeline with the new records. You can access your medical records from anywhere and even share them with your child’s doctors with a few clicks.

Can I see what a PicnicHealth account looks like?
Yes. You can view this sample timeline.  

Will PicnicHealth cost me anything?
You’ll receive PicnicHealth’s service free of charge in partnership with UnitedHealthcare during the first year pilot program. One year after you start using PicnicHealth, your child’s PicnicHealth timeline will continue to be available, but no new records will be added. If UnitedHealthcare and PicnicHealth do not continue their partnership, you will have the option of subscribing directly.

How can I use my PicnicHealth timeline?
The PicnicHealth timeline provides a single source of information for you, your child’s doctors, and your UnitedHealthcare Family Advisors and Clinicians. It is a tool to help you coordinate care and navigate the diagnostic journey and can be shared with a few clicks. When you share your child’s medical records, the recipient will receive a secure link and get instant access to your child’s medical history.
Is this a clinical trial?

This is not a clinical trial. A traditional clinical trial involves testing a specific treatment, like a drug or medical device. In this study, we are only looking at data from medical records that come from your routine healthcare. The goal is to better understand the health of people across the U.S. who are currently taking NERLYNX® (neratinib) at the time that they enroll.

data-and-privacy
What is PicnicHealth?
PicnicHealth is a service specialized in helping patient collect and manage their medical records.

How is PicnicHealth related to UnitedHealthcare?
UnitedHealthcare is partnering with PicnicHealth as part of a Family Engagement Center initiative. Your child will receive PicnicHealth's services for free, which includes getting a PicnicHealth timeline with all of your child’s medical records in one place.  

What does PicnicHealth do? 
PicnicHealth collects your child’s medical records on your behalf and helps you manage them in a PicnicHealth timeline. When you see the doctor again, we’ll update your PicnicHealth timeline with the new records. You can access your medical records from anywhere and even share them with your child’s doctors with a few clicks.

Can I see what a PicnicHealth account looks like?
Yes. You can view this sample timeline.  

Will PicnicHealth cost me anything?
You’ll receive PicnicHealth’s service free of charge in partnership with UnitedHealthcare during the first year pilot program. One year after you start using PicnicHealth, your child’s PicnicHealth timeline will continue to be available, but no new records will be added. If UnitedHealthcare and PicnicHealth do not continue their partnership, you will have the option of subscribing directly.

How can I use my PicnicHealth timeline?
The PicnicHealth timeline provides a single source of information for you, your child’s doctors, and your UnitedHealthcare Family Advisors and Clinicians. It is a tool to help you coordinate care and navigate the diagnostic journey and can be shared with a few clicks. When you share your child’s medical records, the recipient will receive a secure link and get instant access to your child’s medical history.
Can I delete my medical records from PicnicHealth?

You may choose to delete your medical records and data from the PicnicHealth service at any time and for any reason. Just email PicnicHealth at Neat-HER@picnichealth.com.  Once records have been collected for the study, you can’t remove them from the study.

what-to-expect
What is PicnicHealth?
PicnicHealth is a service specialized in helping patient collect and manage their medical records.

How is PicnicHealth related to UnitedHealthcare?
UnitedHealthcare is partnering with PicnicHealth as part of a Family Engagement Center initiative. Your child will receive PicnicHealth's services for free, which includes getting a PicnicHealth timeline with all of your child’s medical records in one place.  

What does PicnicHealth do? 
PicnicHealth collects your child’s medical records on your behalf and helps you manage them in a PicnicHealth timeline. When you see the doctor again, we’ll update your PicnicHealth timeline with the new records. You can access your medical records from anywhere and even share them with your child’s doctors with a few clicks.

Can I see what a PicnicHealth account looks like?
Yes. You can view this sample timeline.  

Will PicnicHealth cost me anything?
You’ll receive PicnicHealth’s service free of charge in partnership with UnitedHealthcare during the first year pilot program. One year after you start using PicnicHealth, your child’s PicnicHealth timeline will continue to be available, but no new records will be added. If UnitedHealthcare and PicnicHealth do not continue their partnership, you will have the option of subscribing directly.

How can I use my PicnicHealth timeline?
The PicnicHealth timeline provides a single source of information for you, your child’s doctors, and your UnitedHealthcare Family Advisors and Clinicians. It is a tool to help you coordinate care and navigate the diagnostic journey and can be shared with a few clicks. When you share your child’s medical records, the recipient will receive a secure link and get instant access to your child’s medical history.
When I first see my medical records on PicnicHealth, will they be complete?

When you first see your records, it's possible that some of your records are not yet available. That's because PicnicHealth is still working hard to collect them for you. You should be able to see your medical records within a month of signing up. After the first month, your account will be updated regularly with information from your new doctor visits.

about
What is PicnicHealth?
PicnicHealth is a service specialized in helping patient collect and manage their medical records.

How is PicnicHealth related to UnitedHealthcare?
UnitedHealthcare is partnering with PicnicHealth as part of a Family Engagement Center initiative. Your child will receive PicnicHealth's services for free, which includes getting a PicnicHealth timeline with all of your child’s medical records in one place.  

What does PicnicHealth do? 
PicnicHealth collects your child’s medical records on your behalf and helps you manage them in a PicnicHealth timeline. When you see the doctor again, we’ll update your PicnicHealth timeline with the new records. You can access your medical records from anywhere and even share them with your child’s doctors with a few clicks.

Can I see what a PicnicHealth account looks like?
Yes. You can view this sample timeline.  

Will PicnicHealth cost me anything?
You’ll receive PicnicHealth’s service free of charge in partnership with UnitedHealthcare during the first year pilot program. One year after you start using PicnicHealth, your child’s PicnicHealth timeline will continue to be available, but no new records will be added. If UnitedHealthcare and PicnicHealth do not continue their partnership, you will have the option of subscribing directly.

How can I use my PicnicHealth timeline?
The PicnicHealth timeline provides a single source of information for you, your child’s doctors, and your UnitedHealthcare Family Advisors and Clinicians. It is a tool to help you coordinate care and navigate the diagnostic journey and can be shared with a few clicks. When you share your child’s medical records, the recipient will receive a secure link and get instant access to your child’s medical history.
How will my doctor know it’s okay to share my records?

When you sign up, you’ll read and sign a form that authorizes PicnicHealth to request your medical records on your behalf. You can e-sign this form online -- no printing or mailing involved. Your doctor will then know that it is okay to share your medical records with PicnicHealth.

basics
What is PicnicHealth?
PicnicHealth is a service specialized in helping patient collect and manage their medical records.

How is PicnicHealth related to UnitedHealthcare?
UnitedHealthcare is partnering with PicnicHealth as part of a Family Engagement Center initiative. Your child will receive PicnicHealth's services for free, which includes getting a PicnicHealth timeline with all of your child’s medical records in one place.  

What does PicnicHealth do? 
PicnicHealth collects your child’s medical records on your behalf and helps you manage them in a PicnicHealth timeline. When you see the doctor again, we’ll update your PicnicHealth timeline with the new records. You can access your medical records from anywhere and even share them with your child’s doctors with a few clicks.

Can I see what a PicnicHealth account looks like?
Yes. You can view this sample timeline.  

Will PicnicHealth cost me anything?
You’ll receive PicnicHealth’s service free of charge in partnership with UnitedHealthcare during the first year pilot program. One year after you start using PicnicHealth, your child’s PicnicHealth timeline will continue to be available, but no new records will be added. If UnitedHealthcare and PicnicHealth do not continue their partnership, you will have the option of subscribing directly.

How can I use my PicnicHealth timeline?
The PicnicHealth timeline provides a single source of information for you, your child’s doctors, and your UnitedHealthcare Family Advisors and Clinicians. It is a tool to help you coordinate care and navigate the diagnostic journey and can be shared with a few clicks. When you share your child’s medical records, the recipient will receive a secure link and get instant access to your child’s medical history.
Will I see the study results?

Yes. We are planning to publish our findings and we’ll share everything we publish with you.

what-to-expect
What is PicnicHealth?
PicnicHealth is a service specialized in helping patient collect and manage their medical records.

How is PicnicHealth related to UnitedHealthcare?
UnitedHealthcare is partnering with PicnicHealth as part of a Family Engagement Center initiative. Your child will receive PicnicHealth's services for free, which includes getting a PicnicHealth timeline with all of your child’s medical records in one place.  

What does PicnicHealth do? 
PicnicHealth collects your child’s medical records on your behalf and helps you manage them in a PicnicHealth timeline. When you see the doctor again, we’ll update your PicnicHealth timeline with the new records. You can access your medical records from anywhere and even share them with your child’s doctors with a few clicks.

Can I see what a PicnicHealth account looks like?
Yes. You can view this sample timeline.  

Will PicnicHealth cost me anything?
You’ll receive PicnicHealth’s service free of charge in partnership with UnitedHealthcare during the first year pilot program. One year after you start using PicnicHealth, your child’s PicnicHealth timeline will continue to be available, but no new records will be added. If UnitedHealthcare and PicnicHealth do not continue their partnership, you will have the option of subscribing directly.

How can I use my PicnicHealth timeline?
The PicnicHealth timeline provides a single source of information for you, your child’s doctors, and your UnitedHealthcare Family Advisors and Clinicians. It is a tool to help you coordinate care and navigate the diagnostic journey and can be shared with a few clicks. When you share your child’s medical records, the recipient will receive a secure link and get instant access to your child’s medical history.
What should I do if I notice there are medical records missing from my account?

In the first month, your records might be missing because PicnicHealth is still collecting them for you. After the first month, if you suspect that records are still missing, you can let us know about those records by clicking "Request Records" at the top of your account.

data-and-privacy
What is PicnicHealth?
PicnicHealth is a service specialized in helping patient collect and manage their medical records.

How is PicnicHealth related to UnitedHealthcare?
UnitedHealthcare is partnering with PicnicHealth as part of a Family Engagement Center initiative. Your child will receive PicnicHealth's services for free, which includes getting a PicnicHealth timeline with all of your child’s medical records in one place.  

What does PicnicHealth do? 
PicnicHealth collects your child’s medical records on your behalf and helps you manage them in a PicnicHealth timeline. When you see the doctor again, we’ll update your PicnicHealth timeline with the new records. You can access your medical records from anywhere and even share them with your child’s doctors with a few clicks.

Can I see what a PicnicHealth account looks like?
Yes. You can view this sample timeline.  

Will PicnicHealth cost me anything?
You’ll receive PicnicHealth’s service free of charge in partnership with UnitedHealthcare during the first year pilot program. One year after you start using PicnicHealth, your child’s PicnicHealth timeline will continue to be available, but no new records will be added. If UnitedHealthcare and PicnicHealth do not continue their partnership, you will have the option of subscribing directly.

How can I use my PicnicHealth timeline?
The PicnicHealth timeline provides a single source of information for you, your child’s doctors, and your UnitedHealthcare Family Advisors and Clinicians. It is a tool to help you coordinate care and navigate the diagnostic journey and can be shared with a few clicks. When you share your child’s medical records, the recipient will receive a secure link and get instant access to your child’s medical history.
Will my medical records be secure?

PicnicHealth takes privacy very seriously. Your personal data never gets shared without your permission. Your medical records are kept safe using the highest encryption standard available: 256-bit SSL. This is the same technology that banks use to keep account information safe.

what-to-expect
What is PicnicHealth?
PicnicHealth is a service specialized in helping patient collect and manage their medical records.

How is PicnicHealth related to UnitedHealthcare?
UnitedHealthcare is partnering with PicnicHealth as part of a Family Engagement Center initiative. Your child will receive PicnicHealth's services for free, which includes getting a PicnicHealth timeline with all of your child’s medical records in one place.  

What does PicnicHealth do? 
PicnicHealth collects your child’s medical records on your behalf and helps you manage them in a PicnicHealth timeline. When you see the doctor again, we’ll update your PicnicHealth timeline with the new records. You can access your medical records from anywhere and even share them with your child’s doctors with a few clicks.

Can I see what a PicnicHealth account looks like?
Yes. You can view this sample timeline.  

Will PicnicHealth cost me anything?
You’ll receive PicnicHealth’s service free of charge in partnership with UnitedHealthcare during the first year pilot program. One year after you start using PicnicHealth, your child’s PicnicHealth timeline will continue to be available, but no new records will be added. If UnitedHealthcare and PicnicHealth do not continue their partnership, you will have the option of subscribing directly.

How can I use my PicnicHealth timeline?
The PicnicHealth timeline provides a single source of information for you, your child’s doctors, and your UnitedHealthcare Family Advisors and Clinicians. It is a tool to help you coordinate care and navigate the diagnostic journey and can be shared with a few clicks. When you share your child’s medical records, the recipient will receive a secure link and get instant access to your child’s medical history.
What kinds of medical records will you collect?

PicnicHealth will collect medical records from all the doctors, hospitals, and clinics that you tell us about. PicnicHealth does not collect dental or optometry records.

about
What is PicnicHealth?
PicnicHealth is a service specialized in helping patient collect and manage their medical records.

How is PicnicHealth related to UnitedHealthcare?
UnitedHealthcare is partnering with PicnicHealth as part of a Family Engagement Center initiative. Your child will receive PicnicHealth's services for free, which includes getting a PicnicHealth timeline with all of your child’s medical records in one place.  

What does PicnicHealth do? 
PicnicHealth collects your child’s medical records on your behalf and helps you manage them in a PicnicHealth timeline. When you see the doctor again, we’ll update your PicnicHealth timeline with the new records. You can access your medical records from anywhere and even share them with your child’s doctors with a few clicks.

Can I see what a PicnicHealth account looks like?
Yes. You can view this sample timeline.  

Will PicnicHealth cost me anything?
You’ll receive PicnicHealth’s service free of charge in partnership with UnitedHealthcare during the first year pilot program. One year after you start using PicnicHealth, your child’s PicnicHealth timeline will continue to be available, but no new records will be added. If UnitedHealthcare and PicnicHealth do not continue their partnership, you will have the option of subscribing directly.

How can I use my PicnicHealth timeline?
The PicnicHealth timeline provides a single source of information for you, your child’s doctors, and your UnitedHealthcare Family Advisors and Clinicians. It is a tool to help you coordinate care and navigate the diagnostic journey and can be shared with a few clicks. When you share your child’s medical records, the recipient will receive a secure link and get instant access to your child’s medical history.
What if my doctor doesn’t have electronic records?

No problem. PicnicHealth can work with data in any format, whether your doctor takes notes with a pen or an iPad.

basics
What is PicnicHealth?
PicnicHealth is a service specialized in helping patient collect and manage their medical records.

How is PicnicHealth related to UnitedHealthcare?
UnitedHealthcare is partnering with PicnicHealth as part of a Family Engagement Center initiative. Your child will receive PicnicHealth's services for free, which includes getting a PicnicHealth timeline with all of your child’s medical records in one place.  

What does PicnicHealth do? 
PicnicHealth collects your child’s medical records on your behalf and helps you manage them in a PicnicHealth timeline. When you see the doctor again, we’ll update your PicnicHealth timeline with the new records. You can access your medical records from anywhere and even share them with your child’s doctors with a few clicks.

Can I see what a PicnicHealth account looks like?
Yes. You can view this sample timeline.  

Will PicnicHealth cost me anything?
You’ll receive PicnicHealth’s service free of charge in partnership with UnitedHealthcare during the first year pilot program. One year after you start using PicnicHealth, your child’s PicnicHealth timeline will continue to be available, but no new records will be added. If UnitedHealthcare and PicnicHealth do not continue their partnership, you will have the option of subscribing directly.

How can I use my PicnicHealth timeline?
The PicnicHealth timeline provides a single source of information for you, your child’s doctors, and your UnitedHealthcare Family Advisors and Clinicians. It is a tool to help you coordinate care and navigate the diagnostic journey and can be shared with a few clicks. When you share your child’s medical records, the recipient will receive a secure link and get instant access to your child’s medical history.
How can I use my PicnicHealth account?

Your PicnicHealth account provides a single source of information for you and your doctors. It is a tool to help you coordinate care and understand your own health. You can share your medical records with any of your doctors with a few clicks. The doctor will receive a secure link and get access to your medical history.

what-to-expect
What is PicnicHealth?
PicnicHealth is a service specialized in helping patient collect and manage their medical records.

How is PicnicHealth related to UnitedHealthcare?
UnitedHealthcare is partnering with PicnicHealth as part of a Family Engagement Center initiative. Your child will receive PicnicHealth's services for free, which includes getting a PicnicHealth timeline with all of your child’s medical records in one place.  

What does PicnicHealth do? 
PicnicHealth collects your child’s medical records on your behalf and helps you manage them in a PicnicHealth timeline. When you see the doctor again, we’ll update your PicnicHealth timeline with the new records. You can access your medical records from anywhere and even share them with your child’s doctors with a few clicks.

Can I see what a PicnicHealth account looks like?
Yes. You can view this sample timeline.  

Will PicnicHealth cost me anything?
You’ll receive PicnicHealth’s service free of charge in partnership with UnitedHealthcare during the first year pilot program. One year after you start using PicnicHealth, your child’s PicnicHealth timeline will continue to be available, but no new records will be added. If UnitedHealthcare and PicnicHealth do not continue their partnership, you will have the option of subscribing directly.

How can I use my PicnicHealth timeline?
The PicnicHealth timeline provides a single source of information for you, your child’s doctors, and your UnitedHealthcare Family Advisors and Clinicians. It is a tool to help you coordinate care and navigate the diagnostic journey and can be shared with a few clicks. When you share your child’s medical records, the recipient will receive a secure link and get instant access to your child’s medical history.
Will I get records from my scans and imaging?

Yes. You will be able to view your imaging files right in your PicnicHealth account.

basics
What is PicnicHealth?
PicnicHealth is a service specialized in helping patient collect and manage their medical records.

How is PicnicHealth related to UnitedHealthcare?
UnitedHealthcare is partnering with PicnicHealth as part of a Family Engagement Center initiative. Your child will receive PicnicHealth's services for free, which includes getting a PicnicHealth timeline with all of your child’s medical records in one place.  

What does PicnicHealth do? 
PicnicHealth collects your child’s medical records on your behalf and helps you manage them in a PicnicHealth timeline. When you see the doctor again, we’ll update your PicnicHealth timeline with the new records. You can access your medical records from anywhere and even share them with your child’s doctors with a few clicks.

Can I see what a PicnicHealth account looks like?
Yes. You can view this sample timeline.  

Will PicnicHealth cost me anything?
You’ll receive PicnicHealth’s service free of charge in partnership with UnitedHealthcare during the first year pilot program. One year after you start using PicnicHealth, your child’s PicnicHealth timeline will continue to be available, but no new records will be added. If UnitedHealthcare and PicnicHealth do not continue their partnership, you will have the option of subscribing directly.

How can I use my PicnicHealth timeline?
The PicnicHealth timeline provides a single source of information for you, your child’s doctors, and your UnitedHealthcare Family Advisors and Clinicians. It is a tool to help you coordinate care and navigate the diagnostic journey and can be shared with a few clicks. When you share your child’s medical records, the recipient will receive a secure link and get instant access to your child’s medical history.
Will PicnicHealth cost me anything?

You’ll receive PicnicHealth’s service free of charge for the study duration.

what-to-expect
What is PicnicHealth?
PicnicHealth is a service specialized in helping patient collect and manage their medical records.

How is PicnicHealth related to UnitedHealthcare?
UnitedHealthcare is partnering with PicnicHealth as part of a Family Engagement Center initiative. Your child will receive PicnicHealth's services for free, which includes getting a PicnicHealth timeline with all of your child’s medical records in one place.  

What does PicnicHealth do? 
PicnicHealth collects your child’s medical records on your behalf and helps you manage them in a PicnicHealth timeline. When you see the doctor again, we’ll update your PicnicHealth timeline with the new records. You can access your medical records from anywhere and even share them with your child’s doctors with a few clicks.

Can I see what a PicnicHealth account looks like?
Yes. You can view this sample timeline.  

Will PicnicHealth cost me anything?
You’ll receive PicnicHealth’s service free of charge in partnership with UnitedHealthcare during the first year pilot program. One year after you start using PicnicHealth, your child’s PicnicHealth timeline will continue to be available, but no new records will be added. If UnitedHealthcare and PicnicHealth do not continue their partnership, you will have the option of subscribing directly.

How can I use my PicnicHealth timeline?
The PicnicHealth timeline provides a single source of information for you, your child’s doctors, and your UnitedHealthcare Family Advisors and Clinicians. It is a tool to help you coordinate care and navigate the diagnostic journey and can be shared with a few clicks. When you share your child’s medical records, the recipient will receive a secure link and get instant access to your child’s medical history.
Will PicnicHealth update my medical records every time I see the doctor?

PicnicHealth will update your medical records regularly. To keep your records most up-to-date, you can always tell PicnicHealth when you have an appointment. Just clicking the “Request Records” button at the top of your account, and PicnicHealth will retrieve the records for you.

basics
What is PicnicHealth?
PicnicHealth is a service specialized in helping patient collect and manage their medical records.

How is PicnicHealth related to UnitedHealthcare?
UnitedHealthcare is partnering with PicnicHealth as part of a Family Engagement Center initiative. Your child will receive PicnicHealth's services for free, which includes getting a PicnicHealth timeline with all of your child’s medical records in one place.  

What does PicnicHealth do? 
PicnicHealth collects your child’s medical records on your behalf and helps you manage them in a PicnicHealth timeline. When you see the doctor again, we’ll update your PicnicHealth timeline with the new records. You can access your medical records from anywhere and even share them with your child’s doctors with a few clicks.

Can I see what a PicnicHealth account looks like?
Yes. You can view this sample timeline.  

Will PicnicHealth cost me anything?
You’ll receive PicnicHealth’s service free of charge in partnership with UnitedHealthcare during the first year pilot program. One year after you start using PicnicHealth, your child’s PicnicHealth timeline will continue to be available, but no new records will be added. If UnitedHealthcare and PicnicHealth do not continue their partnership, you will have the option of subscribing directly.

How can I use my PicnicHealth timeline?
The PicnicHealth timeline provides a single source of information for you, your child’s doctors, and your UnitedHealthcare Family Advisors and Clinicians. It is a tool to help you coordinate care and navigate the diagnostic journey and can be shared with a few clicks. When you share your child’s medical records, the recipient will receive a secure link and get instant access to your child’s medical history.
What happens after the study ends?

After the study ends, you can still use your PicnicHealth account to view medical records that were added to your account during the study. No new records will be added unless you choose to purchase a subscription on your own. We will contact you if this study is extended or new research opportunities arise.

what-to-expect
What is PicnicHealth?
PicnicHealth is a service specialized in helping patient collect and manage their medical records.

How is PicnicHealth related to UnitedHealthcare?
UnitedHealthcare is partnering with PicnicHealth as part of a Family Engagement Center initiative. Your child will receive PicnicHealth's services for free, which includes getting a PicnicHealth timeline with all of your child’s medical records in one place.  

What does PicnicHealth do? 
PicnicHealth collects your child’s medical records on your behalf and helps you manage them in a PicnicHealth timeline. When you see the doctor again, we’ll update your PicnicHealth timeline with the new records. You can access your medical records from anywhere and even share them with your child’s doctors with a few clicks.

Can I see what a PicnicHealth account looks like?
Yes. You can view this sample timeline.  

Will PicnicHealth cost me anything?
You’ll receive PicnicHealth’s service free of charge in partnership with UnitedHealthcare during the first year pilot program. One year after you start using PicnicHealth, your child’s PicnicHealth timeline will continue to be available, but no new records will be added. If UnitedHealthcare and PicnicHealth do not continue their partnership, you will have the option of subscribing directly.

How can I use my PicnicHealth timeline?
The PicnicHealth timeline provides a single source of information for you, your child’s doctors, and your UnitedHealthcare Family Advisors and Clinicians. It is a tool to help you coordinate care and navigate the diagnostic journey and can be shared with a few clicks. When you share your child’s medical records, the recipient will receive a secure link and get instant access to your child’s medical history.
What should I do if I see a new doctor?

At the top of your account, click on "Doctors" to add new doctors or facilities. PicnicHealth will then collect your records from your new doctors.

what-to-expect
What is PicnicHealth?
PicnicHealth is a service specialized in helping patient collect and manage their medical records.

How is PicnicHealth related to UnitedHealthcare?
UnitedHealthcare is partnering with PicnicHealth as part of a Family Engagement Center initiative. Your child will receive PicnicHealth's services for free, which includes getting a PicnicHealth timeline with all of your child’s medical records in one place.  

What does PicnicHealth do? 
PicnicHealth collects your child’s medical records on your behalf and helps you manage them in a PicnicHealth timeline. When you see the doctor again, we’ll update your PicnicHealth timeline with the new records. You can access your medical records from anywhere and even share them with your child’s doctors with a few clicks.

Can I see what a PicnicHealth account looks like?
Yes. You can view this sample timeline.  

Will PicnicHealth cost me anything?
You’ll receive PicnicHealth’s service free of charge in partnership with UnitedHealthcare during the first year pilot program. One year after you start using PicnicHealth, your child’s PicnicHealth timeline will continue to be available, but no new records will be added. If UnitedHealthcare and PicnicHealth do not continue their partnership, you will have the option of subscribing directly.

How can I use my PicnicHealth timeline?
The PicnicHealth timeline provides a single source of information for you, your child’s doctors, and your UnitedHealthcare Family Advisors and Clinicians. It is a tool to help you coordinate care and navigate the diagnostic journey and can be shared with a few clicks. When you share your child’s medical records, the recipient will receive a secure link and get instant access to your child’s medical history.
What will happen to my medical records after the study ends?

After the study ends, we will stop collecting your new medical records, but the records we already collected will still be available to you as long as you would like though the PicnicHealth system. You can download copies at any time. You can always tell PicnicHealth to delete your medical records, although the information that has already been collected for the study can’t be deleted.

What is PicnicHealth?
PicnicHealth is a service specialized in helping patient collect and manage their medical records.

How is PicnicHealth related to UnitedHealthcare?
UnitedHealthcare is partnering with PicnicHealth as part of a Family Engagement Center initiative. Your child will receive PicnicHealth's services for free, which includes getting a PicnicHealth timeline with all of your child’s medical records in one place.  

What does PicnicHealth do? 
PicnicHealth collects your child’s medical records on your behalf and helps you manage them in a PicnicHealth timeline. When you see the doctor again, we’ll update your PicnicHealth timeline with the new records. You can access your medical records from anywhere and even share them with your child’s doctors with a few clicks.

Can I see what a PicnicHealth account looks like?
Yes. You can view this sample timeline.  

Will PicnicHealth cost me anything?
You’ll receive PicnicHealth’s service free of charge in partnership with UnitedHealthcare during the first year pilot program. One year after you start using PicnicHealth, your child’s PicnicHealth timeline will continue to be available, but no new records will be added. If UnitedHealthcare and PicnicHealth do not continue their partnership, you will have the option of subscribing directly.

How can I use my PicnicHealth timeline?
The PicnicHealth timeline provides a single source of information for you, your child’s doctors, and your UnitedHealthcare Family Advisors and Clinicians. It is a tool to help you coordinate care and navigate the diagnostic journey and can be shared with a few clicks. When you share your child’s medical records, the recipient will receive a secure link and get instant access to your child’s medical history.
Have questions?
Join the Neat-HER Study